Shipping Policy
1. Order Processing
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
- You will receive a confirmation email once your order is placed
2. Shipping Rates
We offer the following shipping options:
- Free Shipping on all orders above AUD $800
- Standard shipping rates apply to orders below AUD $800 (calculated at checkout)
3. Delivery Timeframes
Estimated delivery times:
- Melbourne : 3–5 business days
- Outside Melbourne: 5–10 business days
Note: Delivery times may vary due to external factors such as courier delays, customs, or peak seasons.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
5. Shipping Delays
We are not responsible for delays caused by:
- Courier services
- Customs processing
- Incorrect shipping information provided by the customer
6. Incorrect Address
Please ensure your shipping details are correct.
We are not responsible for orders delivered to incorrect addresses provided by customers.
7. Lost or Damaged Items
If your order arrives damaged or is lost in transit:
- Contact us within 7 days of delivery
- Include photos (if damaged)
We will investigate and offer a replacement or refund if applicable.