Refund & Return Policy
1. Returns
We accept returns under the following conditions:
- Return request must be made within 7 days of delivery
- Items must be:
- Unused
- In original packaging
- In resellable condition
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (not due to our fault)
- Clearance or sale items (if applicable)
- Customized or special-order products
3. Return Process
To initiate a return:
- Email us at info@ozzieimports.com.au
- Provide your order number and reason for return
- Wait for return instructions
Do not send items back without approval.
4. Return Shipping Costs
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
5. Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
6. Exchanges
We only replace items if they are:
- Defective
- Damaged upon arrival
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us if the issue persists
8. Order Cancellations
- Orders can be canceled within 24 hours of placing the order
- After processing, cancellations may not be possible
9. Damaged or Incorrect Items
If you receive:
- A damaged product
- The wrong item
Contact us within 7 days with photos, and we’ll resolve it quickly.